Select Currency
Translate this page

THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS

Format: MS WORD  |  Chapter: 1-5  |  Pages: 70  |  2186 Users found this project useful  |  Price NGN5,000

  DOWNLOAD THE FULL PROJECT

THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS

 

CHAPTER ONE

INTRODUCTION

1.1   BACKGROUND OF THE STUDY 

Maurice Cumming (1980) describes communication as the process of conveying messages, facts, ideals, attitudes, opinions from one  person to another so that they are understood. Communication is a household word which brings about understanding and co-operation in all aspects of human activity. This fact is supported by McCauley (1981) who states that men are never so likely to settle a question rightly as when they discuss it freely. The word "communication" is derived from the Latin word "communicare" meaning 'to share', and from the French word “communs” meaning ‘common’. Communication is a vital tool in achieving organizational goals and enhancing industrial peace. Management must communicate effectively with workers, in order to get eth desired results from their efforts. Also workers have to understand the policies and objective of management if they must be efficient and effective in carryout their duties. Workers expects to be informed at all times on the issues that is affecting them, to secure their loyalty and co—operation, their views must be communicated on the issues that affecting their interest either as a group or individual.

Management must also communicate among themselves, if there must be cohesion in the overall implementation of managerial polices within the organization. There is no doubt that without communication, human interaction will be impossible. It will result in the paralysis of social, economic and political activities in the societies. Through communication, we have been able to share knowledge and combine efforts. This ability has enabled us to develop and expand our store of knowledge as well as our technology and culture. Without the capacity to communicate at an advanced 'level, mankind would never have progressed beyond the primal state.

Communication is important in all facets of human endeavour. To  this end,Stoner  and Wankel (1988) have asserted that communication is the process by which people express themselves, and through which an individual gets others to understand what he feels, thinks, wants, and needs, as well as accept them and take action, if necessary. As a matter of fact, there can be no business transaction's or daily activities without the necessary need to pass on or exchange information between the sender and the receiver of that information. Communication can, therefore, beregarded as the 'locomotive of management. In most indusial organization, two principal actors are identified. These are the  management or employers and the union or workers. The government thus acts as the third pity in the industrial relations system, and their roles, influence the economic growth of nay organization and the nation in general.     

Therefore, the achievement of organizational objectives can only be realized through team work efforts of the three actors, not by sole efforts of any of three actors which necessitates human interactions and sharing or ideals. Thus, in these situation that warrant human interaction,   there is the possibility of group differences based on varying emotions,' misconceptions, negative perception of ideas, opinions, views, etc. There is need to harmonize the apparent conflict of interests of both the employers and employees. Thus, it is paramount that healthy labour-management relations should be based on the spirit of reciprocity and on the existence of adequate and effective communication. It is against this background that an in achieving understanding and co-operation in the work place.

Meanwhile, there is the recent belief that the key to industrial peace and harmony is "understanding" among the employers of labour and their employers.However, people still wonder how this important objective can be fully realized in a society characterized by frequent industrial crisis or disputes. Consequently, every responsible organization should set up a network of effective communication as a tool of informing, persuading, understanding, instructing, entertaining and stimulating actions to enhance industrial harmony. More so, communication is social activity, which can be formed or informed, without the organization and outside, essentially because of the increasing complexity of production and distribution network is our commercial and industrial establishments (Nnamdi Okeke, 1985).

Communication is the action of people taking, listening, seeing, feeling and reacting to each other, their experience and environment. Recent and past events indicate that most industrial disharmony  as manifested in the form of strikes, lockout, picketing, inter-trade union squabbles, inability of managers to het along  with people, frustrations low productivity, lack of co-operation, grievances, low morale distrust, disloyalty and so on, could be attributed to faulty or poor Communication or Communication gap (Appleby, 1977). Communication is the coordinating force though which managerial functions of planning, forecasting, of organizing etc and other operational function, such as recruitment of staff, motivation and maintenance, are being organized. Communication, whether written or oral, when neglected, can cause more harm than good. Psychologists also experiment with the use of communication as a therapy for curing and finding out causes of mental normal condition. Communication reduces tension in the working environment and causes once hidden conflicts to surface for possible restoring psychotics to normal condition.

Communication reduces tension in the working environment and causes one hidden conflict to surface for possible resolution. Hence, the importance of Communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance (Aremo, 2002). For many employees, their work group is a primary source for social interaction. The communication that takes place within  the group is a fundamental mechanism by which members shows their frustrations and feelings of satisfaction. Communication, therefore, provide a releases for the emotional expression of feelings and for fulfillment of social need. (Aremon, 2002) Thus, it is hoped that this study will discover and suggest new areas in which communication can help in reducing man’s inhumanity to man in an organization and how communication can be used as vehicle for industrial growth. 

1.2   STATEMENT OF THE PROBLEM

The study problem stems from, the existing unhealthy relationship between labour and management in most small and large organizations. Relationships between many employers of labour and their employees sometimes remain strained. The labour situation in this country is more of the practice of 'take it or leave it'; it is also antagonism from the union or labour. The two parties often see each other as gaining or winning when and where the other loses, rather than as partners working towards the success of not only the organization but of themselves.

Occasionally, what organization expect from their employees is not easily achieved. One manor reason for this shortcoming is the market and the employees. This situation arises because workers who are sellers of labour power enter the labour market in order to obtain the wherewithal to subsist, hence the price of labour power is of vital importance to them. The communication gap between the industrial actors (lavour and management) is so wide that a minor problem which could be resolved through joint consultation or collective bargaining often results in industrial disputes. Even though the buyers of labour power enter the market because they own the means of production, the price of labour is, to them an important cost factor which should be minimized as much as possible, in order to make production profitable. Given this type of relationship, conflict appears inevitable.

Consequently, it is the intention of the researcher to look into communication as a major concern, which should be given the attention it deserves.  Poor communication is a problem, which has given rise to many sad and unfortunate situations. This had led to situations whereby management and workers purses diametrically opposed objectives. While management may be working towards realizing the objective of increased productivity, maximum efficiency and expansion, workers are often committed to a different objective of finding and solidifying social alignment in the work group in the event of any possible threat from management.   

At a particular time, it may be struggle for job security, while turning a deaf ear to organizational production targets. Although    some organization have good communication policies to enhance better understanding among the labour force, communication problems sill persist in many others because of one or more of the following reason. Often deliberately or accidentally. Inadequate or misleading information about the company’s labour policies are given to immediate or line supervisors for transmission to subordinates. Important information improperly communicated, while neglecting the sue of workers representative, often causes rancor between union members and management.

In addition, Fajana (1995) discusses the importance of communication, thus, that is, Nigeria’s management and labour individually take decisions which should have been decided jointly. Also management other often feels reluctant to release information, for example, accounting information may be misused. The unions on the other hand, do claim they should know their employer’s policy  as regards human resources and general management. Also, perhaps due to poor communication network, management’s deliberations and resolutions on future matter affecting employees carelessly, leak through the grape vine or rumour.  This often results to rumour mongering, distortion of information and possible causes of industrial disharmony. Improper communication methods can be seen in some organization where  “tale severs” (i.e those who act as spies in an office) are used to get or give out information resulting to rumour mongering and discontentment in working environment. They are many other problems related to communication are to be consider in this study.     

1.3   THE PURPOSE OF THE RESEARCH STUDY

The purpose of the study is to discuss how communication can be used to create a better atmosphere for labour and management to operate peace fully and profitably while pursuing the same organization set goals and objectives, furthermore, it intends to find to the operations of an organisation like academy press Plc. Also in order to reduce factors which can bring disharmony in labour relations, this study intends to identify how communication can help management and labour to approach each other as partners in the production business  rather than a mere master-servant. It is also designed to examine that extent to which communication can minimize worker’s confrontational attitude to management. Most importantly is how communication can reduce labour turn over and stabilize the labour force and evaluate its roles one reducing accidents and thereby stimulating increased efficiency of productivity.

1.4   RELEVANCE OF THE RESEARCH STUDY

Man6 organization do not seen to recognize communicator as a tool for achieving organizational goals and enhancing industrial peace. Often times, are discovers that communication is taken for granted by some organization in their corporate planning strategies. With this development and because of the import role constant and effective communication plays in an organization, it is envisaged that data collection from there will provide a basis for sold argument in providing or disproving any assumption or hypothesis formulated for the purpose of a debate. This study will assist managers, supervisors and all the staff in apprising the role of communication in an organization. 

1.5   SCOPE AND LIMITATION OF THE RESEARCH STUDY  

The scope of this research is restricted to Academy press Plc, Ilupeju. It will also cover various channels of communication, types of relationship between the labour and management in this organization and an examination of the environment that distorts or influence free flow of communication.

1.6   RESEARCH HYPOTHESES        

Three hypotheses are earmarked for testing in this research.

These are:

1. That, effective communication will tend to promote/increase

2. That, constant communication may not prevent poor working relations and increase mutual trust. (i.e. that, there is no  significant relationship between constant communications and good working condition and mutual trust).

3. That, establishing a good rapport between -labour and  management may not avert possible strikes and lockouts.

HI: That increased productivity and efficiency may be fully achieved with the aid of communication   

HO: That increased productivity and efficiency may not be fully achieved with the aid communication.

  DOWNLOAD THE FULL PROJECT

THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS

Not The Topic You Are Looking For?



For Quick Help Chat with Us Now!

+234 813 292 6373

+233 55 397 8005


HOW TO GET THE COMPLETE PROJECT ON THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS INSTANTLY

  • Click on the Download Button above.
  • Select any option to get the complete project immediately.
  • Chat with Our Instant Help Desk on +234 813 292 6373 for further assistance.
  • All projects on our website are well researched by professionals with high level of professionalism.

Here's what our amazing customers are saying

Abubakar Iliyasu Hashim
Federal college of education pankshin affiliated to university of jos
I am highly impressed with your unquantifiable efforts for the leaners, more grace to your elbow.I will inform my colleagues about your website.
Very Good
Adam Alhassan Yakubu
UDS
Excellent work and delivery , I promise to share my testimonies everyone in need of this kind of work. You're the best
Excellent
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Merry From BSU
I am now a graduate because of iprojectmaster.com, God Bless you guys for me.
Excellent
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Excellent
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent
Abdulrahman Jibrin
Nti Abaji
Nice one work prompt delivery tanx
Very Good
Abraham Ogbanje
NATIONAL OPEN UNIVERSITY OF NIGERIA
At first I was afraid.. But I discovered they are legit. I will bring more patronize
Very Good
Musa From Ahmadu Bello University
Thank you iprojectmaster for saving my life, please keep it up and may God continue to bless you people.
Excellent
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent

FREQUENTLY ASKED QUESTIONS

How do I get this complete project on THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS?

Simply click on the Download button above and follow the procedure stated.

I have a fresh topic that is not on your website. How do I go about it?

How fast can I get this complete project on THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS?

Within 15 minutes if you want this exact project topic without adjustment

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

What if I want to change the case study for THE ROLE OF COMMUNICATION IN ENHANCING LABOUR MANAGEMENT RELATIONS, What do i do?

Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

How will I get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!