Select Currency
Translate this page


Format: MS WORD  |  Chapter: 1-5  |  Pages: 75  |  765 Users found this project useful  |  Price NGN3,000






1.1  BACKGROUND TO THE STUDY                      

Ours is an age of rapid change, unrest and conflicting ideologies. Society is unsettled and individuals are apprehensive as group, nations and organized groups within the nation struggle for power and control over material resources and man’s mind. It is in such a world setting of tension and clearage that we view the present day relationship between labour and management in Nigeria. In an organization, there are the owners of business who’s primary goal and or objective is to maximize profit at all cost while on the other hand, there are workers whose only weapon is this labour power with which they earn some reward usually monetarily. In other words, these two groups (the owners and workers) here their own are interest which might differ. Nevertheless they are bound to co-operate in other to maintain and sustain the system of going concern. However, where there is co-operation, there will be conflict can be described as a situation of disagreement between employees and employer e.t.c. it could also be seen as the total range of behaviour and express opposition and divergent orientation between owners and managers on the hand and workers and the organization on the other hand.

Organization conflict is therefore a familiar characteristic of organization life. Its fundament cause is the self-interest of individuals in the organization, a self-interest which frequently manifests itself a self-in competing objectivesphilosophies or method and in associated struggles of one or more level or department to dominate the other. The presence of conflict brings a change in an organization. If the change is in line with organization objective then the conflict is beneficial (functional) to the organization, but if on the other hand, the conflict create disunity among functionaries in the organization this deviation from the stated organization objective then such a conflict is dysfunctional. Conflict can be main tested inform of discount struggle, quarrel, opposition, disagreement, clash of interest and ever fighting. It can range from industrial strike to competition, to simple dislike among individuals in an organization. It many occur or sub-groups departments sub-system, authority relationship, individuals and even sub-organization in there guest to either incompatible goals in the face of the resources.

The first Bank PLC as financial (service) organization is not an exception to the inherent problem posed by conflict. The inability of the management to be effectively by handle conflicts has led to a considerable wastage of human and material resources heading some times to a partial or non-fulfillment of the stated organization goals and objectives. Considering the vital position which first Bank (Nig.) Plc occupies in the nation as one of the three major financial institution teeholis and supports the economic. It therefore become important using first Bank Plc as a focal point since the financial performance or non-performance of the bank will directly have a great impact on the nation economy. The research work I undertaken so as to enable the organization to understand and appreciate this in her sent nature of conflict and how researching it will result to an improvement of the organizational efficiency.


The increased interest gap between the employer and employee is becoming to devastating in our present by organizations. A lot of firms are collapsing due to increasing pressure from owners or the workers.

This project work in effect tends to address the following problems.

1. The problems arising from the inefficiency of the workers caused by the organizational inability to meet their needs.

2. The problems associated with the increasing labour conflicts in our organization.

3.  The problems associated with inconsistent grievance  handling.

4. The problems usually encountered in trying grievance and dispute procedure.


Since conflict is inevitable in work organization, a career – minded person must learn practically, uncomplicated ways of resolving with the people to enhance efficiency.

In regard, this study aims at examining impact of trade union and industrial conflict with reference to:

(a) The causes of conflicts

(b) The mechanism that have been put in place for its resolution by the organization.

(c)  Examining the attitude of management towards conflict resolution.

(d) To identify how efficiency can be increases in an organization though proper appreciation of causes and mechanisms for conflict resolution.

(e)  It hopes to suggest to organization functionaries how to manage positive and negative conflicts in order to accomplish organizational goals and objectives.


This research work is supposed to survey many business organizations in Nigeria but for some constitution, which makes it impossible to cover the entire population, a sample was therefore chosen.

In doing this first bank and Nigeria Plc Enugu was used as the case study. In concluding the survey, questionnaires and interviews were used.

A sample size that will reflect the population of the bank selected and the data collected was analyzed using the simple percentage and table.


The following are some of the research question used during this research work.

(a)  Do you consider conflict as one of an organization life?

(b) How do you feel when there is a conflict in your working environment?

(c) How do you feel when conflict is not rather suppresses?

(d) How do you feel conflict is either resolved in favour or against you?

(e) How efective is the management mechanism no building conflicts?

(f) What do you think that are responsible for conflict in your organization?

(g) How often does conflict arise in the organization?

(h) How often does management succeed in resolving rather than suppressing it?

(i)  How can effective handling of conflict improve organizational goals and objectives?


(a)  Hi:  Conflict is considered as part of organizational life.

Ho:  Conflict is not considered as part of organizational life.

(b)  Hi: Conflict in any working environment, promotes organizational efficiency.

Ho:  Conflict in any working environment does not promotes organizational efficiency.

(c)  Hi:  The management mechanism in building conflict is effective

Ho: The management mechanism in building conflict is not Effective.

(e)  Hi: The industrial relations climate is depended on the grievance and conflict resolution procedure.

Ho: The industrial relations climate is not depended on the grievance and conflict resolution procedure.


This research work is aimed at giving an insight into the conflict and grievance handling procedure as it operates in First Bank Nigeria Plc. It should also help the bank to isolate those factors that causes conflict in the organization or to reduce conflict in labour management. Relationship there by improving organization efficiency. The cause and mechanisms for conflict resolution discussed in this research work serves as a guide to managers in other establishments.


Not What You Are Looking For?

For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187

Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Swift delivery within 9 minutes of payment. Thank you project master
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.


  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.


How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!