Select Currency
Translate this page


Format: MS WORD  |  Chapter: 1-5  |  Pages: 71  |  1216 Users found this project useful  |  Price NGN3,000





According to research studies into the relationship between a worker’s life and his job, stress is assuming a position as number one killer disease in the modern society.  The purpose of his work was to find out the effects of stress on the secretary’s job performance, what factors caused this stress and how their effects were manifested and could be controlled. To do this, literature review relating to the effects of stress on the workers especially the sedentary worker, was conducted.  A questionnaire was drawn up with which data were collected.  This was supplemented by face-to-face interviews with secretaries and observations. The respondents were from Anammco Company and Emenite Aluminium Company, Enugu. In all, 100 questionnaires wee distributed and 88 were returned while 12 were not returned. The researcher from data analysis found out that secretaries under-face a lot of stressing situations in the course of doing their job but that some were more devastating in the effects than others.  The three most significant stressors identified were: lack of adequate and sufficient working materials and equipment; strenous human relation in the workplace and lack of necessary qualification, both physically and mentally on the part of the secretary to handle the job efficiently. Recommendation were however made that adequate training of the secretary physically and mentally should be provided.  Provision of good working materials for the secretary as well as adequate co-operation from the boss will help to go a long way in helping reduce the stressful situation in the secretary’s job.





The secretary works in a dynamic environment pack full with conflicting situations and instruments – so much that no two working days are exactly the same.  These conflicting decisions and instructions crop up all the time and they demand prompt attention and decisions, but the role of it is that the time to perform these function does not increase rather, it seems to diminish and with this apparent shortage of time comes “stress”.

The roles and functions of the secretary are basic to the organizational roles and so cannot be confined within the purview of a job description.  They range from covering of meetings, taking care of office duties, keeping schedules in both hers and her boss’s desk diaries for complete and effective job performance up-to-date and supervising subordinates as well as keeping order generally in the office.  All these to be done without a pause to enable the smooth flow of work.  Thus, she is also important to the organization because of her ability to remain calm under extraordinary condition of work pressures and human demands.

The secretary’s obligations to the boss can sometimes be strenuous and conflicting with her other obligations to herself and to the company.  This view of secretary’s function is an archaic one in view of the changes that have taken place in her training and job, but some employers still cling to it and cause her stress on the job when she finds difficulty in obeying these instructions.


The medium organization operates in the dynamic and ever changing environment. Because the modern organization exists in rapidly changing environment, the secretary is faced with a lot of physical and mental hazards on the job which may cause her stress – noise, lack of preparations for certain jobs or duties, attitude of the public to the job she does and the societal and organizational structures and their effects on her job are some of these factors that may affect her performance on the job.  As well, the sitting arrangements, dangerous chemicals and substances used in the course of her work and lack of proper qualifications for the job may cause her stress. Added to these stressors is the fact that technology may eventually make her learned skills unwanted in the work place.  Though not manifest in quantifiable terms, these threats cause stress that may eventually spell doom to the secretary mentally as well as physically.

Fache (1981) said “for every successful businessman, executive or organization, there is always an efficient and hardworking secretary”.  In view of the adverse effects of stress on the performance of the secretary on her job, which may in turn cause her boss or even her organizational performance not to be up to what it would have been or not to realize its goals, it becomes of urgent need to take a very keen look at the job the secretary does and find out what does cause her stress.  If this is done, then plans on how to eliminate in control than can be successfully made and executed.


The purpose of this research is to find out the environmental factors associated with the secretary’s job stress, and their effects on her job performance.  The study, in looking at this problem, attempts to find out:

1.  What specific factors in the job situations cause the secretary stress.

2.  Who is to blame for her stress – the boss, management or secretary herself.

3.  What could be done to reduce or eliminate stress from the job environment.

Further significance of the study, the researcher based on the importance of the study, which will be of great importance to the society at large and primarily be useful to the following:

The management (secretary’s boss): Ignorance of how well to treat a secretary in order to get her best performance may be one of the reasons why the secretary is subjected to stressful conditions at the place of work.  It is hoped that after reading this work the boss will be better informed as how to handle a secretary to get maximum performance from her.

The professional secretary: It is hoped that as a result of careful perusal of this work, the secretary will be in a better position to recognize stressors, avoid them whenever possible and control their effects on her performance.  This should lead to a better job performance on her part.

Trainers: Sometimes, people who train the secretary for the job are hopelessly out of contact with what is required of her at the place of work so that training programmes are not up to what they should be.  It is hoped that this will help trainers identify vital training areas on which to lay emphasis and from time to time improve on facilities to meet with modern office procedures.

Academicians: This work may later prove useful to academicians who may find all or it as useful points for further research work on the secretary’s job.


This research was on the study of the effects of stress on the secretary’s job performance. The researcher covered some selected organization in Enugu metropolis only.  The findings, after analysis would be used as generalization upon the organizations under review. The organizations are as follows:

·  Anammco Manufacturing Company (ANAMMCO) Enugu.

·  Emenite Aluminium Company, Enugu.


The following terms are defined in the specific sense in which they were used in this research study.  They are as follows:

Stress:  This is the state of the secretary’s disposition when she had been affected by a stressor.

Stressor: This is any factor in the environment of work that affects the secretary’s job performance adversely – Sharp and Lewis (1977) in “Thrives on Stress”.

Secretary: The is a person employed in an office, usually working for another person, dealing with letters, typing, keeping records, preparing itineraries, making appointments, and arrangements.

Job: This is referred to as a particular piece of work or task being carried out by a secretary.

Performance:  This is the ability a secretary has to operate efficiently or react quickly.


Not What You Are Looking For?

For Quick Help Chat with Us Now!

+234 814 010 7220

+233 54 135 1187

Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Swift delivery within 9 minutes of payment. Thank you project master
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.


  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.


How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!