Select Currency
Translate this page


Format: MS WORD  |  Chapter: 1-5  |  Pages: 68  |  1116 Users found this project useful  |  Price NGN3,000





The purpose of this work was to find out the effects of stress on the secretary’s job performance. A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban.  In all 61 questionnaires were distributed for the study. From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs but that some were more painful in their effects than others. The three most significant stressors identified were lack of adequate equipment and sufficient working materials and equipment, strenuous human relations in the work place and the lack of necessary qualifications. Recommendations were however made that adequate training of the secretary physically and mentally should be proved among others.





A stress encountered by secretaries in the field of their job in business organizations is a lot to write home about.  Stress can be defined as the non specific reaction of the body to the demand made on it by external or internal stimulus events called stressors stress as emotional process has psychological and physiological implications said Han Seyle (1964). According to Teachers Rigorously checked stress” is said to be pressure, condition, causing hardship and disquiet etc. Some business organizations in Enugu urban has made life mis-enable for some secretaries working in them, due to their inability to provide one thing or the other for them. Many professional secretaries experience conflicts because of work in the office and family activities waiting demands upon their time. Conflicts occur because the person want to devote adequate attention to both for family and office work.

The causes of this stress emanate from poor conduct of the so called “manager’s who do forget that the secretary is the heart beat of an organization”. Before any form or organization attain their aim, their secret must be kept and for this to be done the secretary in particular must be involved. The roles and functions of the secretary are basic to the organization, these range from covering meetings, taking care of all office routine duties, keeping schedules in both hers and her boss’s desk diaries for complete and effective job performance up to date and supervising sub-ordinates as well as keeping other general information in the office. In the organization, she is also important to the organization because of her ability to remain clam under extra-ordinary condition of work pressures and human demands.

The work of secretaries are stressful in the since that they are the head and eye of the organization. Sometimes secretaries feel like back sliding because of the work fully packed for them and there is no time to tackle all these jobs, and upon that the manager will be shouting on them to hurry up, and as the secretary looks around and finds no help stress arises. In any event, extremely stressful situation, such as lack of sleep or physical torture bring about lack of interest to work and unhappiness while working. As I mentioned before that the secretary is the heart beat of any organization, so organizations should sit up to make life meaningful for the secretaries working in them to achieve their aims.


Stress comes as a result of over working oneself. Over work may emanate from the manager of an organization or the secretary her self. A situation where the manager fail to recruit more workers in the organization, this will generate very many stressful condition for the secretaries working in them, running healter scleter from pillar to post which may lead to frustrations, tension and anxiety and as a result of this implicate her to various forms of problems. The secretary herself causes stress in her job, as  a result of her inability to schedule her time according to her engagements ie using her limited time to cover a lot of things. Hence the sources of stress has been measured, is now left for both managers and secretaries to come together and share their time according to their engagements in other to curb stress on that job.


The major purpose of this study is to find out the causes and effects of stress on secretary’s job in Enugu urban business organization performance specifically, the study seeks to:

1.  Find out causes of stress on the secretary.

2.  Identify effects of stress on secretary’s job performance.

3.  Ascertain problems arising from secretary’s stress on the achievement of organizational goal.

4.  Find out measures to curb stress on the job.


The research will be of importance to the society, it will be useful to professional secretaries. It is hoped that after some findings of this work, the secretary will be in a better position to find out causes stress and avoid them whenever possible and control their effects on her performance. This should lend to a better job performance. Ignorance of how to treat a secretary in order to get her best performances may be one of the reason why the secretary is subjected to stressful conditions at the place of work.  It is hoped that after going through this work, the boss will be better informed as to handle a secretary to get maximum performance from her. Sometimes, professional secretary trainers are hopelessly out to conduct with what is required of secretary at the place of work so that training programmes are not up to what they should be. This will help trainers to identity vital training areas on which to lay emphasis and from time to time improve on facilities to meet with modern office procedures.


The following research questions were formulated to guide this research study.

1.  What factors causes stress in the secretary’s job environment?

2.  To what extent does stress affect the job performance of the secretary?

3.  How does stress effect the organizational goal?

4.  How do we curb stress on secretary’s job?


STRESS:  Is said to be pressure, condition causing hardship and disquiet; stress is the state the secretary’s disposition when she hard been affected by a stressor.

STRESSOR: Is any factor in the environment of work that effects the secretary’s job performance.


Not What You Are Looking For?

For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187

Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Swift delivery within 9 minutes of payment. Thank you project master
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.


  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.


How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!