Select Currency
Translate this page

THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU

Format: MS WORD  |  Chapter: 1-5  |  Pages: 51  |  2418 Users found this project useful  |  Price NGN5,000

  DOWNLOAD THE FULL PROJECT

EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE

 

ABSTRACT

The core objective of this study is to identify the effect of modern communication equipment on secretarial performances in some manufacturing firms especially NB Plc-Enugu. This study comprises of fire chapter and each chapter is elaborate and explicit on the subject matter. However, nine research questions were formulated in the study and the researcher made use of percentages to analyse the data collected. The data for this study was gathered through the use of interview guide, questionnaire few books on the topic, and past studies directly related to the study. It is inferred from the study that a secretary cannot really perform effectively and efficiently without the use of modern communication equipment and as the case may be, office equipment has been developing since seventeenth century until now. This study is intended to find out the modern office communication equipment in use in manufacturing firms, the job efficiency on the part of the secretary with the use of these equipment, the job satisfaction they give to secretaries, the challenges they pose, the problem encountered by secretaries on the usage and how far they have helped in enhancing the secretaries efficiency in the organization. Finally, five manufacturing firms based in Enugu State of Nigeria were selected for this study, while the population of this study comprises 60 secretaries and 40 Boss making it a total of 100 respondents used in this study.

 

CHAPTER ONE

1.0 INTRODUCTION

In discussing the impact of modern communication equipment on the secretarial performance in organizations; two factors are to be recognized. Technological growth and organizational structure. Organisation here does not mean only structure but includes aspects of interactions between people and machines in achieving set organizational goals. It is said that successes of any person or organisation depends largely on information available to a human person and the constant modification of modern communication equipment that is fully up-dated with modern information.

This ascertain brings us to the purpose of an office which includes the following: Administration, clerical work, money handling information communication systems which is an embodiment of secretarial operations. Office as a mini-social system according to farber and Barr 1979 plays important roles in defining responsibilities. For the aforementioned reasons the secretary must be available to organize and run the office completely. Here the secretary is seen as an executive assistant who has a mastery of  office/organizational skills. She has to be familiar with the manipulation of the modern communication equipment which is made to enhance his/her performance.

Office automation provides increased productivity through improved access to data, faster responses to customer demands and faster decision makings. The invention of modern office equipment were necessitated as a result of the growth in large scale enterprises and also as a technological break through. The office therefore relies much on sophisticated office equipment in order to cope with the ever-increasing activities in the organizations. Like in Nigeria Breweries Plc. Which is one of the largest quoted company in Nigeria stock market has successive secretarial functions. This company started in Nigeria in 1946 producing star larger and has witnessed a lot of human and technological transformations. In their policies to keep a healthy work force in personnel and machines they have taken their secretarial operations to greater heights. This they were able to achieve through the introduction of any equipment that will enhance the job of their secretaries and also customer service satisfaction.

Nigeria Breweries believe in breaking into new areas. They contend so much with the tomorrow of their business. Strategically, actions, planning and implementation to ensure that tomorrow is achieved. Nigerian breweries plc. is futuristic in their business approach made possible by the able and vision driven leadership of their past and immediate Directors/ Chief executives that pilots the affairs of the business in conjunction with Heineken international. Recently a multi-billion Naira ultra modern brewery has been cited in Enugu state with the slogan that it is a world class investment that can complete with another out-fit in any part of the world is modern communication and production and delivery equipment. The introduction of modern office equipment in Nigerian Breweries plc mainly the computer in every office of the company also shows that the secretarial performance goes with the acquisition of these modern equipments.

It seems however, that although the higher levels of management might not make much direct use of modern office technology the secretary will. This office automation for the secretarial is in providing the secretary with a system that meets the real need identified as being important rather than the ones of typing and stenography that are thoughts to be important. As against the traditional office the modern office has a lot of activities to perform with the aid of modern equipment. Nowadays, un-countable manufacturing industries have installed these equipments and the secretaries are present to manipulate them in discharging their duties efficiently and effectively.

1.2 STATEMENT OF THE PROBLEM

The importance of efficiency in job performance can not be over- emphasized. A case for the pursuit of increased efficiency/productivity can be made simply by looking at the categories of office work, the size of the size of the office work force and the impact of mechanization. The secretarial profession have witnessed a tremendous change in terms of technological advancement. Modern office equipment has taken the toll of events with the growing rate of scientific and technology which are used in manufacturing industries to facilitate office work and reduce labour costs. They include: electronic typewriters, fax machines, telephone, computers, dictating machines and recording machines etc.

1.3 THE OBJECTIVE OR PURPOSE OF THE STUDY

Therefore the purpose of this study is to identify the impact of modern office equipment on the job performances of secretaries in NB Plc – Enugu.

1. The extent the modern office equipment enhances or has enhanced the job performance of secretaries in the discharge of her duties in NB-P Enugu.

2. The accuracy of work done using these equipments.

3. The quantity of time spent or needed to perform a task using these equipments.

4. The reduction of cost brought about by the installation of these equipment

5. The job satisfaction the secretary derives from the use of these equipment in performing her duties.

6. The job security of secretaries with the acquisition of these modern office communication equipment

1:4 DELIMITATION OF THE STUDY

This study is limited only to NB Plc - Enugu and other manufacturing industries in Enugu state and seek to find out the effect of modern office equipment on the job performances of secretaries in manufacturing industries. The category of people to be studies in NB plc Enugu are:

1. Designated employed secretaries

2. Clerks whose function has been enveloped by modern office equipment

3. Manager.

4. Operatives.

1.5 RESEARCH QUESTIONS

The following questions were designed by the researcher to enable her reach conclusions such as:

i. How far as the modern office equipment enhanced efficiency in secretarial duties in manufacturing industries especially in NB plc-Enugu? 

ii. To what extent has the use of these equipment assisted the secretary in the discharge of her duties?

iii. How accurate and qualitative is the work done using these equipment in manufacturing industries.

iv. What are the problems the secretaries encounters in the use of these modern office equipment.

1.6 SIGNIFICANCE OF THE STUDY

This study will be of great value to the professional secretaries and society in general as well as manufacturing firms like NB Plc – Enugu. The knowledge exerted from the study will be beneficial to secretaries in the discharge of their duties and will definitely encourage new innovations in office automation and information technology on the part of the 

  DOWNLOAD THE FULL PROJECT

THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU

Not The Topic You Are Looking For?



For Quick Help Chat with Us Now!

+234 813 292 6373

+233 55 397 8005


HOW TO GET THE COMPLETE PROJECT ON THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU INSTANTLY

  • Click on the Download Button above.
  • Select any option to get the complete project immediately.
  • Chat with Our Instant Help Desk on +234 813 292 6373 for further assistance.
  • All projects on our website are well researched by professionals with high level of professionalism.

Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Merry From BSU
I am now a graduate because of iprojectmaster.com, God Bless you guys for me.
Excellent
Abraham Ogbanje
NATIONAL OPEN UNIVERSITY OF NIGERIA
At first I was afraid.. But I discovered they are legit. I will bring more patronize
Very Good
JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
Oluchi From Michael Opara University
If you are a student and you have not used iprojectmaster materials, you are missing big time! iprojectmaster is the BEST
Excellent
Peace From Unilag
I cried not knowing how to go about my project but the day i searched online and saw iprojectmaster, i called and got my full project in less than 15minutes, i was shocked!
Excellent
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent
Uduak From Uniuyo
IProjectMaster is the best project site for students. Their works are unique and free of plagiarism!
Excellent

FREQUENTLY ASKED QUESTIONS

How do I get this complete project on THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU?

Simply click on the Download button above and follow the procedure stated.

I have a fresh topic that is not on your website. How do I go about it?

How fast can I get this complete project on THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU?

Within 15 minutes if you want this exact project topic without adjustment

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

What if I want to change the case study for THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE A CASE STUDY OF NB PLC ENUGU, What do i do?

Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

How will I get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!