Select Currency
Translate this page

MORALE AND OFFICE PROFESSIONAL’S PRODUCTIVITY

Format: MS WORD  |  Chapter: 1-5  |  Pages: 78  |  1006 Users found this project useful  |  Price NGN3,000

GET THE COMPLETE PROJECT

CHAPTER ONE

INTRODUCTION

1.1    Background to the Study

A major problem encountered by the management is to know what will motivate office professionals and its implementation. The question why people work is a controversial one because of the increasing complexity of industrialization in the society. William (1984) opines that motivating staff does not end or stop at mere giving out of rewards and incentives but to be effective and consistence in maintaining the rewards system. Although, it has been the practice of most organizations to ensure that rewards provided are ones which are highly demanded and utilized, since the behavior and attitude put into production depending largely on the kind of rewards and incentives existing in the organization. Porter and Lawler (1984) state that the first step in building effective reward practice is for the organization to ensure that rewards provided are ones which are widely desire by the office professionals on the day-to-day operation. This suggests that the reward and employer considers highly positive for certain office professionals may not be regarded by another set of office professionals in the same organization.

Eugene (2007) postulates that the first step towards achieving and maintaining the morale of the workforce lies in understanding the differencing factors which motivated individuals within a team. (i.e. some factors regarded as inspirational force to one team- member, may attempt to another team-member). This mean that there are many or numerous ways of determining factors that can highly motivate and influence the morale of office professionals but the most successful way is simply ask them what their desires are. Mullins (1989) postulates that office professionals are experts of their own. The formal organization is now constantly changing with interested members and the individuals are central features of the organizational behaviors, and a necessary part of any behavioral situation, whether acting in isolation or as a part of a group, in response to expectation of the organization.

Productivity is the amount of output per unit of input (labor, equipment and capital). There are many different ways of measuring productivity. For example, in a factory productivity might be measured based on the number of hours it takes to produce a good, while in the service sector, productivity might be measured based on the revenue generated by an employee divided by his/her salary. Productivity is a measure of the efficiency of production. Productivity is a ratio of what is produced to what is required to produce it. Usually this ratio is in the form of an average, expressing the total output divided by the total input. Productivity is a measure of output from a production process, per unit of input (Onasanya 1990).

Productivity is a process of combining various material inputs and immaterial inputs (plans, know-how) in order to make something for consumption (the output). The methods of combining the inputs of production in the process of making output are called technology. Technology can be depicted mathematically by the production function which describes the relation between input and output. The production function can be used as a measure of relative performance when comparing technologies. Office professional is an occupation or vacation carrier where specialized knowledge of a subjects, field or science is applied. Office professional is a member of vacation founded upon specialized educational training. The term is used more generally to denote a white collar workers or a person who performs commercially in a field typically reserved for amateurs.

Office professional may also refer to a person having impression competence in a particular activity. The secretary has extremely vast and varied significance. He/she plays or functions as an office manager and combines his/her varied skills, good human relation, supervisory competence, creative and initiative to ensure a more productive and perfect organization of work-force in the office. Onasanya (1990) states that, a secretary carryout the functions of communication in an organization. That is to say, the process by which information is disseminated between individuals, personnel in an organization is entirely necessitated by the secretary in that organization. A very efficient secretary is conscious of the importance of conveying the desired message in effective and appropriate manner, which in a way facilitates organizational productivity.

Hornby (1995) opines that, Human Relation is one of the core functions of a secretary in an organization. It is the wholesome responsibility of a secretary to tactfully and wisely exhibit the role of Human Relations in order to create hard work. Melvin (1990) said that as occasion demands, the secretary may be required to stand in for the executive when the Executive is indisposed and perform or carryout a general supervision in an organization. A trader has little of no need at all for effective management of correspondences. However, as business expands, the need for paper work arises. Letters would have to be written and received, stored, processed and disseminated to the appropriate quarters for consumption. These documents may be needed for future references, which could only be formed or retrieved if they are properly kept.

Nwosu (1997) defines storage of filling as the process of sorting documents or correspondences into appropriate headings, which enables easy location. This practice is good so long as it does not allow dust and insect to destroy or muddle up the documents. But advances filing tools for long-lasting preservation of documents has been carried out for effective and efficiency secretarial work or function. This implies that organization is enriched with more information both the past and present via this function, performed by secretary. It is also worthy of note that, secretarial functions have significantly enhanced the organizational administration operation. Whitehead (2001) states that, a secretary today the power behind the “throne” in many Executive situations. That is to say, behind every successful administration, a first class secretary acts as effective administration nerve.

1.2    Statement of the Problem

Experiment has shown that most techniques adopted or deplorable by the employers is void of appeal to encourage and influence the morale of the office professionals, and by extension could hamper the best of the office professionals working ability and productivity. This is because employers of labour have not taken into cognizance of those factors that boost efficiency and effective performance which ordinarily could yield high productivity in organization. More so, it is obvious that there is negative impression such as fear of reward system, which affects grossly the morale of the office professionals in achieving organizational goals. Some employers do not see the need of improving the staff welfare or give a better remunerations and incentives to them, and thereby has demoralize the morale of the workforce in the organization and has in turn reduced productivity of the office professionals.

In addition, some employers of labor erroneously believe that by showing, swearing and treating office professionals with termination of their contract or employment would propel them to perform their duties. Whereas, this factor could yield “good” results in a short-term and in the long run, the office professionals will likely contemplate on either to keeping the job or quitting. Furthermore, the management in most cases are careless about what their workers feel productive or unproductive at work, and these have resulted to lateness, absenteeism, truancy, theft etc. all these are factors that have culminated to poor exhibition of attitudes toward work or performance.

1.3    Purpose of the Study

The general objective of the study is to identify the effect of morale on an office professionals productivity in an organization, while the specific objective are as follows:

1. To find out the effects of leadership style on the morale of office professionals.

2. To identify the techniques used for boosting the morale of office professionals and their productivity in an organization.

3.  To find out the impact of good environment on office professionals morale and productivity in an organization.

4. To investigate the ways in which effective communication of office professionals morale and productivity.

1.4    Research Questions

The following research questions have been formatted in order to help find out solutions to the problems under study.

1. What are the effects of different leadership styles on the productivity of office professionals?

2. What are the techniques used to boost office professional morale and productivity in an organization?

3. What impact does work environment have on office professional morale and productivity in an organization?

4. In what ways does effective communication influence workers morale and productivity in an organization?

1.5   Significance of the Study

The findings of this research will be of immense benefits to the office professionals, organization and the future researcher. The study will enable the office professionals of an organization to identify factors that will motivate them and by extension, they will be encouraged to put out in their best and achieve a better output. The study as well will be of great importance to the employers, since it will enable them to easily discover what is to be done, when and how to do them in order to gainfully devote the hearts of their office professional to work in an organization. More so, the study will indeed be of immense importance to organization, (i.e. management) as it will serve and enable them to identify factors that will boost employee’s morale working in the organization. This research work will serve as a source or reference materials for on-coming researchers who may be writing on a similar idea or researching for similar problem.

1.6    Scope of the Study

This study is being conducted to find out factors that could boost and enhance employee’s morale in an organization. Therefore, the scope of this study would cover the effect of motivating workers in an organization, the roles of effective communication, effect of leadership styles on workers morale and productivity and the impact of working environment on workers morale and productivity in an organization.

1.7    Limitation of the Study

The fact that the researcher was unable to use the entire population but instead resorted to sampling the study population posed a problem. Another major constraints to this study was the problem of finance. The cost of designing the questionnaire, typing, photocopying and binding of the project, transportation cost to the various units and department of some organization several times to administer and collect the questionnaire, was very high. The attitude of respondents was a real problem as some of them were nor ready to cooperate at all. The executives were simply out of reach. The few that the researcher was able to see, refused to attend to the researcher but instead suggested to change of topic as, to them, the topic is not researchable. Others asked the researcher to come back at a later date only to meet their absence or apology. Some of the respondents were on leave and so could not be reached. Finally, the problem of time was a major limitation the time given was very sort as it carried alongside normal academic work.

1.8    Definition of Terms

In the course of this study some unfamiliar terms were used which are seen strictly in the light of this study:

§ Office Professional:  A person having impression of competence in a particular activity.

§ Productivity: Productivity is a measure of the efficiency of production. Productivity is a ratio of what is produced to what is required to produce it.

§ Employee: A staff of a particular organization.

§ Morale: Means lifting an individual inner feelings or mind.

§ Motivation: It is a spring of action which intends to positively influence the performance of office professional in an organization.

§ Organization: A group of business that is formed for a particular purpose.

GET THE COMPLETE PROJECT

Not What You Are Looking For?



For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187


Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent
JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
MATTHEW NGBEDE
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Excellent
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Excellent
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Excellent
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent

HOW TO GET YOUR COMPLETE PROJECT INSTANTLY

  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.

FREQUENTLY ASKED QUESTIONS

How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!