Select Currency
Translate this page

IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS)

Format: MS WORD  |  Chapter: 1-5  |  Pages: 61  |  900 Users found this project useful  |  Price NGN3,000

  DOWNLOAD FULL PROJECT

CHAPTER ONE
INTRODUCTION
1.1   BACKGROUND OF THE STUDY
Knowledge management (KM) has overtime been overlooked by organizations and establishments to their own peril. The recognition of the fact that knowledge not just labour land or capital is the key resource of production, making it the “new wealth” of organizations is largely responsible for the development and implementation of knowledge management (KM) strategies in corporate organizations (Ahn & Chang, 2012). In other to achieve performance or profitability in any establishment, knowledge management has to be given adequate treatment. For many companies, the time of rapid technological change is also the time of incessant struggle for maintaining a competitive advantage. It is obvious that knowledge is slowly becoming the most important factor of production, next to labour, land and capital. Even though some forms of intellectual capital are transferable, internal knowledge is not easily copied.
This means that the knowledge anchored in employees’ minds can get lost if they decide to leave the organization. Therefore, the key objective of management is to improve the processes of acquisition, integration and usage of knowledge, which is exactly what knowledge management is all about (Bagozzi and Yi, 2008). KM is a process that through creating, accumulating, organizing and utilizing knowledge helps achieve objectives and enhance organizational performance. KM also consists of strategy, cultural values and workflow. In order to maximize its value, a change in strategies, processes, organizational structures and technologies needs to be made (Artail, 2006).
One of the key benefits of introducing KM practices in organizations is its positive impact on organizational performance. The research conducted in Croatia suggests that KM positively affects organizational outcomes of company innovation, product improvement and employee improvement. According to Fugate et al, results collected in a logistics operations context prove the existence of a strong positive relationship between a KM process and operational and organizational performance. Still, it is not well understood how different KM strategies affect organizational performance. Choi et al show that combining the tacit-internal-oriented and explicit-external-oriented KM strategies indicates a complementary relationship, which implies synergistic effects of KM strategies on performance. The results of the study conducted by Zheng et al suggest that KM fully mediates the impact of organizational culture on organizational effectiveness, and partially mediates the impact of organizational structure and strategy on organizational effectiveness.
1.2   STATEMENT OF THE PROBLEM
The general average or below average performance of IT organizations in Nigeria when compared to their counterparts in the advanced world has become a source of concern. This neglect of knowledge management by Nigerian corporations has grossly affected the gross domestic product or economic fortunes of Nigeria. The present economic hardship may not be unconnected to the present neglect of knowledge management in Nigeria (Benbya, 2009). Adequate knowledge management is IT companies and organizations has been neglected especially in Nigeria where knowledge generally is not placed at the front burner of the society, this has led to the lack of consistent progress in terms of profitability in Nigeria. This has regrettably spilled over to the economy which today has been a far cry from what it used to be in the 70’s and early 80’s. Investing in Knowledge is an expensive venture most serious minded and business oriented organizations must invest in, if they are to strategically align themselves above competitors with substitute products/services (Winter, 2012). Creating, Designing, implementing and managing a robust knowledge system effectively in an organization is where most managers find it difficult.
The aim of every KM system is to share knowledge in the organization in the most effective manner and improving performance in the process. This aim is usually not achieved because of poor communication structures that exist in most public or government owned organizations in Nigeria (Orji, 2008). KM goes beyond mere training and retraining of staff to review of lessons learnt from each training. Every member of the organization contributes to the organization by sharing knowledge on a subject matter for strategic positioning of the organization. When there is a cut in the communication flow, knowledge is not effectively shared. According to Orji (2008), an internship student can contribute immensely to an organization by sharing his/her experiences in his/her previous job that could strategically align the organization in a vintage position.
1.3   OBJECTIVES OF THE STUDY
1.     To determine the impact of knowledge management on organizational performance of information technology companies in Nigeria.
2.     To access the effect of knowledge management in enhancing organizational structure of IT companies.
3.     To determine the effect of IT application on knowledge management adoption through organizational elements.
4.     To find out the correlation between elements of knowledge management capabilities and leadership styles of IT firms.  
1.4   RESEARCH QUESTIONS
1.     What is the impact of knowledge management on IT organizational performance?
2.     What is the role of knowledge management in enhancing organizational performance in information technology companies in Nigeria?
3.     What is the effect of the application of knowledge management adoption on organizational culture?
4.     What is the correlation between elements of knowledge management capabilities and leadership style of IT companies?
1.5   RESEARCH HYPOTHESES        
Hypothesis 1

H0: Knowledge management has a negative impact on organizational performance of information communication companies.
H1: Knowledge management has a positive impact on organizational performance of information communication companies.
Hypothesis 2
H0: There is no effect of application on IT knowledge management adoption through organizational elements.
H1: There is an effect of application on IT knowledge management adoption through organizational elements.
Hypothesis 3
H0:   There is no correlation between elements of knowledge management capabilities and organization performance in IT firms.
H1:   There is a correlation between elements of knowledge management capabilities and organization performance in IT firms.
1.6   SIGNIFICANCE OF THE STUDY
This study will be of immense benefit to captains of industries, organizations who are interested in improving their organizational performance and productivity. This study would also be beneficial to researchers who intend to know more on this topic.
1.7   SCOPE OF THE STUDY
This study on the impact of knowledge management on organizational performance will determine the relationship between knowledge management and organizational performance using selected IT firms in Lagos state as a case study.
1.8   LIMITATION OF THE STUDY
This study had some limitations which include but not limited to;
1.  Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
2. Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.
1.9   OPERATIONAL DEFINITION OF TERMS
Knowledge:  These are facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject.
Knowledge Management (KM): This is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.
Management:  This is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.
Organisation:  Is an organized group of people with a particular purpose, such as a business or government department.
Organisational Performance: This comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives).

  DOWNLOAD FULL PROJECT

Not What You Are Looking For?



For QUICK Help Call Us Now!

+234 813 292 6373


Here's what our amazing customers are saying

JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
MATTHEW NGBEDE
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Excellent
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Excellent
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Excellent
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent
Merry From BSU
I am now a graduate because of iprojectmaster.com, God Bless you guys for me.
Excellent
Samuel From Ajayi Crowther University
You guys just made life easier for students. Thanks alot iprojectmaster.com
Excellent
Musa From Ahmadu Bello University
Thank you iprojectmaster for saving my life, please keep it up and may God continue to bless you people.
Excellent

HOW TO GET YOUR COMPLETE PROJECT INSTANTLY

  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on 0813-292-6373 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.

FREQUENTLY ASKED QUESTIONS

How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: (+234) 813-292-6373 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: (+234) 813-292-6373 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: (+234) 813-292-6373 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: (+234) 813-292-6373

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!