Select Currency
Translate this page

THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON MODERN BANKING OPERATIONS IN NIGERIA

Format: MS WORD  |  Chapter: 1-5  |  Pages: 75  |  210 Users found this project useful  |  Price NGN3,000

GET THE COMPLETE PROJECT

THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON MODERN BANKING OPERATIONS IN NIGERIA

 

ABSTRACT

Information and communication Technology (ICT) has become a key element in every house hold, economic development and every areas of human endeavor it is also seen  as  the backbone of knowledge base economics in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage on Information and Communication Technologies (ICT) is an increasing challenge for developing countries. There is now growing evidence that knowledge drive innovation is a decision factor in the competiveness of nations, industries, organizations and firms. Organizations like the banking sector have benefited substantially from e-banking, which is one among ICT applications for strengthening the competitiveness. This study presents the current trend in the application of ICT in banking industries in Nigeria and gives an insight into how quality banking has been enhance via ICT. This study examined the impact of Information and Communication Technology on modern banking operation in some selected UBA in Delta State Nigeria, in terms of spaced of banking operation, and efficiency services delivery, workers performance . The survey research design was used in this study, it indeed the use of a self designed data from selected UBA Plc staff through simple random sampleling methods. The population of the study comprised all staff of UBA Plc. While the sample size was fifty (50) respondents randomly selected from ten (10) purposively selected branched with in Delta State. It was then recommended that the bank should embank on more effective training for the workers, in other to enhance their performances.

 

CHAPTER ONE

INTRODUCTION

The evolution of E-banking dates back to 1986 when the banking sector in Nigeria was deregulated (stamolilis, 2001). The result of this deregulation brought far-reaching transformation through computerization and improved bank service delivery. Competition with new products became keen within the system while customer sophistication posed a challenge for them, hence the reengineering of processing techniques of business activities encourage the automation of financial services especially among new generation of commercial and merchant banks. In effect, the emergence of a crop of new generation banks following the liberalization of the bank licensing motivated the introduction of high technology in the Nigeria banking system.

These new banks discovered that the evolving technology at the global level could be applied to greater advantage in the Nigerian Financial Landscape (L.O. Ugwu Etal 2000). That indeed paid off for some of them as customers, who ordinarily would have found it almost impossible to leave the banks they were already familiar with for a new one that way yet to find feet, quickly noticed the difference in the available products and service delivery systems of the two categories of banks (old and new generation). The customer without hesitation opted to pay for the extra values that would satisfy the extra-personalize product services and the attendant personalized marketing.

Information and communication technology has become global tool for banking industry to reach global markets. The use of information and communication technology in banks has become a global phenomenon and every bank must be ICT compliance in other to survive in global competitive environment. The introduction of information and communication technology has change manual and traditional forms of doing business and it is being replaced by the sophisticated technology that is based on automation and interconnection of computer and other electronic devices. For instance ledger books, paper invoice, printed materials and business trips are being replaced with online billing and payments, elaborate website with product information and real-time zones (Ojokuku and Sajuyigbe, 2012). Ovia (2001) said that the banking industry has moved into an era of menu-driven ultra-robust specialized software programme called banking application and these applications can carry out virtually all banking functions relying heavily on information collection, storage, transfer and processing. Woherem and Adeogri (2000) claimed that only banks that over have the whole of their payment and delivery systems and apply information communication technology (ICT) to their operations are likely to survive and prosper in the new millennium. He advices banks to re-examine their service and delivery systems in order to properly position them within the framework of the dictates of the dynamism of information and communication technology. 

Abubakar and Rasmarini (2012) observed that information and communication technology has become the heart of banking sector, which is the heart of every robust economy. The advancement in technology has played and important role in improving services delivery standards in the banking industry. In its simplest form, Automated Teller machines (ATMs) and deposit machines now allows consumer carry out banking transaction beyond banking hours. With online banking individuals can check their account balances and make payments without having to go to the bank hall. This is gradually creating a cashless society where consumers no longer have to pay for all their purchases with hard cash (Josiah and Nancy, 2012). The bank reforms in Nigeria are pursued with a view to make the sector realize its objectives in advancing the economy (CBN 2006) as cited in Osabuohien, (2008). It is expected that the impact of these reforms will be enhanced with the use of information and communication technology (ICT) because it will create some form of competitive advantage and improved banking services through accuracy and efficiency in their transaction.

STATEMENT OF PROBLEM

Businesses need to continuously find better and fast ways to adapt to the competitive market place in order to compete in today’s high technology and fast pace environment. Learning organizations provide a framework that encourages finding better and fast ways to adapt in today’s high technology and fast paced world by:

i.   Looking at the whole pants, a systematic perspective.

ii.  Detecting and correcting errors.

iii. Improving actions through knowledge, and

iv. Developing the broad skills of their work force.

These days’ computers and information processing are everywhere. Computers influence what decisions made, when decisions are made, what information is available at the point of decision and who is asked todecide. Computers and information processing affect how work is organized and how employees feel about work. Information and computer is pervasive. The essential element of management is information processing and thus information technology systems are expected to heavily influence management and business operation and as such the main trust of this research work is to investigate the extent of this influence with special focus on modern banking operations in Nigeria.

OBJECTIVE OF THE STUDY

The general purpose of this study is to examine the impact of information and communication on modern day’s banking in Nigeria.

Specifically, the study aims to:

i.  Evaluate the impact of information and communication technology on the operation of modern days banking in Nigeria.

ii. Examine the effect of information communication technology on bank-customer relationship.

iii. Identify barriers to efficient information and communication technology system within a financial institution.

RESEARCH QUESTIONS

This research work shall be guided by the following research questions;

i. Does information communication technology contribute to the efficiency banks and bank-customers relationship in Nigeria.

ii. How does information communication technology impact on bank-customer relationship?

iii. What are the barriers to the adoption of information communication technology?

GET THE COMPLETE PROJECT

Not What You Are Looking For?



For Quick Help Chat with Us Now!

+234 814 010 7220

+233 541 351 187


Here's what our amazing customers are saying

Emmanuel Essential
Kogi state University
I actually took the risk,you know first time stuff But i was suprised i received as requested. I love you guys 🌟 🌟 🌟 🌟
Very Good
Azeez Abiodun
Moshood Abiola polytechnic
I actually googled and saw about iproject master, copied the number and contacted them through WhatsApp to ask for the availability of the material and to my luck they have it. So there was a delay with the project due to the covid19 pandemic. I was really scared before making the payment cause I’ve been scammed twice, they attended so well to me and that made me trust the process and made the payment and provided them with proof, I got my material in less than 10minutes
Very Good
Gbadamosi Solomon Oluwabunmi
Lasu
Swift delivery within 9 minutes of payment. Thank you project master
Excellent
JONNAH EHIS
Ajayi Crowther University, Oyo
I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!
Excellent
MATTHEW NGBEDE
Ahmadu Bello University
I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!
Excellent
Temitayo Ayodele
Obafemi Awolowo University
My friend told me about iprojectmaster website, I doubted her until I saw her download her full project instantly, I tried mine too and got it instantly, right now, am telling everyone in my school about iprojectmaster.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work
Very Good
Stancy M
Abia State University, Uturu
I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much iprojectmaster, infact, I owe my graduating well today to you guys...
Excellent
Ibrahim Muhammad Muhammad
Usmanu danfodiyo university, sokoto
It's a site that give researcher student's to gain access work,easier,affordable and understandable. I appreciate the iproject master teams for making my project work fast and available .I will surely,recommend this site to my friends.thanks a lot..!
Excellent
Dau Mohammed Kabiru
Kaduna State College of Education Gidan Waya
This is my first time..Your service is superb. But because I was pressed for time, I became jittery when I did not receive feedbackd. I will do more business with you and I will recommend you to my friends. Thank you.
Very Good
Joseph M. Yohanna
Thanks a lot, am really grateful and will surely tell my friends about your website.
Excellent

HOW TO GET YOUR COMPLETE PROJECT INSTANTLY

  • Select 3 Project Topics of your choice from your Department.
  • Submit the 3 topics to your Supervisor for Approval.
  • Call Our Instant Help Desk on +234 814 010 7220 and Get Your Complete Project Material Instantly.
  • All project materials on this website are well researched by professionals with high level of professionalism.

FREQUENTLY ASKED QUESTIONS

How do i choose a Project Topic?

Look for your department and select any topic of your choice

I have a fresh topic that is not on your website. How do I go about it?

How fast can i get a complete project from your website?

Within 15 minutes if the exact project topic is on our website

Is it a complete research project or just materials?

It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data

One of your topics suites my project, but the case study is different. What do i do?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

How do i get my complete project?

Your Complete Project Material will be sent to your Email Address in Ms Word document format

Can I get my Complete Project through WhatsApp?

Yes! We can send your Complete Research Project to your WhatsApp Number

What if my Project Supervisor made some changes to a topic i picked from your website?

Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

Do you assist students with Assignment and Project Proposal?

Yes! Call Our Instant Help Desk Now: +234 814 010 7220 and you will be responded to immediately

What if i do not have any project topic idea at all?

Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 814 010 7220

How can i trust this site?

We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!